Performance Center Delivery
What is the BMW Performance Center Delivery program and why should a customer experience it?
The BMW Performance Center Delivery program is an exciting and unique opportunity in which a customer and guest can fully experience the BMW culture. Included in the program is a complimentary one-night hotel stay (including meals), professional driving instruction in a BMW similar to the one ordered, a tour of both the BMW Zentrum museum and Manufacturing Plant (when available for public tours), and of course a personalized vehicle delivery presentation by a BMW Product Specialist. Customers can expect nothing but VIP treatment when they opt to take delivery at the BMW Performance Center. Whether it is because you really want to know everything about your BMW or you just want to experience the thrills of all-out, red line Performance of the model BMW you own, this program is second to none! Plus, you will have more knowledge about your BMW than the majority of BMW drivers on the road.
What is the cost for a customer to take delivery at the BMW Performance Center? What is the additional cost to the selling BMW center?
While customers are responsible for the cost of their personal travel to and from South Carolina, BMW Performance Center Delivery is a no-cost option for both the customer and the center. Customers receive complimentary accommodations and meals for the day of their scheduled delivery (see below).
Where in South Carolina is the BMW Performance Center located?
The BMW Performance Center neighbors the BMW Manufacturing Plant located in Greer, SC. Despite the close proximity of the two facilities, the BMW Performance Center is operated by BMW of North America, LLC (BMWNA).
Are customers limited to taking delivery of only the models made close by at the factory? Which models/vehicles can be delivered to the BMW Performance Center?
The BMW Performance Center Delivery program is available for any new BMW model currently in production. Customers must order eligible vehicles from an authorized BMW retail center within the United States. Eligible vehicles do not include CPOs, BMWs sold off the dealer lot, Mini, Rolls-Royce, and Motorrad.
Who can take delivery at the BMW Performance Center?
Customers who are U.S. residents (18 years of age or older with a valid U.S. driver’s license) registering the vehicle at a valid U.S. address can take delivery at the BMW Performance Center. Participants will be required to sign a waiver to participate as a driver or passenger in any BMW Performance Center (BMWNA) vehicle. Customers younger than 18 years of age must possess valid driver licenses/permits and must be accompanied by a parent or legal guardian (most likely the person whose name appears on the bill-of-sale/lease agreement/retail installment contract, etc.). Parents accompanying a minor will be required to sign a waiver on the child’s behalf. The waiver covers liability while the customer is involved in any tours, driving activities or other BMW Performance Center activities.
Does the $875 Destination and Handling Fee still apply to vehicles delivered at the BMW Performance Center?
Yes. This fee applies to all BMW models regardless of whether the vehicle is delivered at the selling BMW center or at the BMW Performance Center.
Can the BMW Performance Center transport a vehicle to a customer’s home after delivery?
The BMW Performance Center can only transport vehicles to the customer’s selling BMW center. The shipping cost will be at the customer or center’s expense. Upon the customer's or the BMW center's request, the BMW Performance Center can obtain quotes for the shipping charge.
When should a customer plan to arrive in South Carolina for a BMW Performance Center Delivery?
Based upon a confirmed delivery date, it is at the customer’s discretion to choose an arrival date and time. Typically, customers arrive the day prior to delivery in order to take advantage of the complimentary one-night stay. Customers can choose to arrive a few days before or stay a few nights after delivery, however, all additional expenses (not limited to lodging, meals, gasoline) on these days will be at the customer’s expense.
At which hotel will customers receive their complimentary stay and which meals will be provided?
BMW Performance Center Delivery customers will be provided accommodations at The Greenville Marriott located at 1 The Parkway East in Greenville, South Carolina 29615. On the night prior to the customer’s scheduled delivery date, the hotel restaurant will serve dinner up until 9:30 pm. For customers arriving after this time, prior arrangements can be made with the BMW Performance Center to have the hotel place a deli tray in the customer’s room. Please call (864) 968-3034 to make these arrangements. The following morning, the hotel restaurant serves breakfast starting at 6:30 am. Lunch on the day of delivery is provided at the BMW Performance Center. Please note: It is the policy of the Greenville Marriott not to allow pets. However, customer’s can pay for pet lodging available at several kennels in the area. The BMW Performance Center can provide a listing of kennels in the area.
For customers taking advantage of the complimentary stay at the Greenville Marriott, how are the arrangements made?
The BMW Performance Center will make arrangements for customers to stay at the Greenville Marriott. The complimentary stay is provided the evening before delivery (one night double-occupancy) at the Greenville Marriott. Reservations will be made through the Marriott sales office and are usually finalized approximately one week prior to delivery. For any concerns regarding accommodations, please call the BMW Performance Center at (864) 968-3034.
For customers choosing to arrive in South Carolina by driving a one-way rental car, where can the vehicle be returned?
There are many car rental companies located at the Greenville-Spartanburg International Airport (GSP) including Alamo, National, Avis, Budget, Hertz, and Thrifty. Please check with the applicable rental agency for confirmation of all drop-offs at GSP. Pick up at GSP is provided by the Greenville Marriott courtesy shuttle, (864) 297-0300, and is available from 5:00 am thru 12:00 midnight. For more car rental information at GSP, visit www.gspairport.com.
If flying to South Carolina on a commercial aircraft, which airport should a customer utilize and which airline carriers are available there?
Customers flying into South Carolina should utilize the Greenville/Spartanburg International Airport (GSP). Visit www.gspairport.com for more details. Available airlines include American Eagle, Continental Airlines, Delta Air Lines, Comair, Northwest Airlines, Northwest Air Link, United Express Airlines, U.S. Airways, and U.S. Airways Express. All airlines are subject to change. Visit www.gspairport.com for more information. Pick up at GSP is provided by the Greenville Marriott courtesy shuttle, (864) 297-0300, and is available from 5:00 am thru 12:00 midnight.
If flying to South Carolina on a private plane, which airport should a customer utilize?
Customers choosing to fly a private plane into Greenville will be directed to land at Stevens Aviation, (864) 879-6155, located adjacent to the Greenville-Spartanburg Airport. Pick up at Stevens Aviation is provided by the Greenville Marriott courtesy shuttle, (864) 297-0300, and is available from 5:00 am thru 12:00 midnight.
What if the customer chooses to arrive in South Carolina by train?
The customer’s final destination should be the Greenville Train Station. Pick up will be provided by the Greenville Marriott courtesy shuttle, (864) 297-0300, and is available from 5:00 am thru 12:00 midnight. Pick up is not available for customers choosing to arrive at the Spartanburg Train Station. Visit http://marriott.com/property/propertypage/GSPAP for more information.
What if a customer is looking to take delivery on a specific date?
The BMW Performance Center makes all efforts to accommodate customer delivery requests for a specific date. When submitting a Performance Center Delivery Reservation form, the customer’s client advisor can indicate a desired timeframe.
How does the BMW Performance Center determine and schedule customer delivery dates?
Customer delivery dates are determined by the production week of the ordered vehicle and are scheduled on a first come first serve basis. If the timing of the ordered vehicle permits, the customer’s client advisor may contact the BMW Performance Center to discuss specific vehicle production weeks that can meet a customer’s requested timeframe. Please note there are some black-out dates throughout the year due to holidays, driving school programs and events that utilize the facility.
On which days is the BMW Performance Center Delivery program offered?
The BMW Performance Center Delivery program is available to customers Monday thru Friday. Please note there are some black-out dates throughout the year due to holidays, driving school programs and other events that utilize the facility. The BMW Performance Center may close on multiple dates to observe New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Can a customer participate in both the BMW European Delivery program and the BMW Performance Center Delivery program with the same ordered vehicle?
Yes, currently a customer can participate in both the BMW European Delivery program and the BMW Performance Center Delivery program with the same ordered vehicle. Please note this is subject to change without notice based on delivery availability at the BWM Performance Center. Due to the uncertainty of shipping times and Custom's processing, a Performance Center Delivery date can not be assigned for European re-delivery vehicles until they have a firm ETA.
What time does the BMW Performance Center Delivery program start and what time does it end?
Customers and their guests should plan to arrive and meet in the front lobby of the BMW Performance Center no later than 8:00 am. For customers staying at the Greenville Marriott the prior evening, the hotel courtesy shuttle will leave for the BMW Performance Center promptly at 7:45 am. Customers and their guests can expect to rotate as pairs randomly through the 3 different two-hour modules of driving instruction, plant and museum tour, and vehicle presentations. Typically, the BMW Performance Center Delivery program ends around 3:30 pm.
What types of exercises will customers experience during the BMW Performance Center Delivery driving module and whose cars are used?
After a brief classroom session with a BMW Driving Instructor, customers will gain access behind the wheel of one of the BMW Performance Center Fleet vehicles that most closely matches the model ordered. Customers will experience exercises in handling, braking and traction control. Customers taking delivery of an X3 or X5 will also have the opportunity to explore the vehicle's capabilities on the BMW Performance Center’s "Other Roads" course.